Terms of Service
Last updated: April 2026
Welcome to Groundstory Rug Co. By accessing or using our website and placing an order, you agree to the following terms. Please read them carefully.
Acceptance of terms
By using our website, you confirm that you are at least 18 years of age and agree to be bound by these Terms of Service. If you do not agree, please do not use our site.
Products & Pricing
We make every effort to accurately represent our products, including colors, dimensions, and materials. However, we cannot guarantee that your device's display will accurately reflect the true color or texture of our rugs. Minor variations are inherent to natural-fiber products and are not considered defects.
Prices are listed in U.S. dollars and are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price. We will notify you and offer a full refund if this occurs.
Sales tax
Applicable sales tax will be calculated and added at checkout based on your shipping address and current tax regulations.
Orders & Payment
By placing an order, you represent that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorized activity.
Payment is processed at the time of purchase through secure, PCI-compliant systems. We accept major credit cards and other payment methods as displayed at checkout.
Shipping & Returns
Orders are subject to our Shipping Policy and Returns Policy, both of which are incorporated into these Terms by reference. Please review those policies before placing an order.
Intellectual property
All content on this website - including product photography, copy, logos, and branding - is the property of Groundstory Rug Co. and may not be reproduced, distributed, or used without our express written permission.
Disclaimer of warranties
Our website and products are provided "as is." We make no warranties, express or implied, regarding the fitness of our products for any particular purpose beyond what is described on our site.
Limitation of liability
To the fullest extent permitted by law, Groundstory Rug Co. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the order in question.
Third-party links
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites and encourage you to review their terms independently.
Accessibility
Groundstory Rug Co. is committed to ensuring our website is accessible to all users, including those with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 standards. If you experience difficulty accessing any part of our site, please contact us at hello@groundstory.com and we will do our best to assist you or provide information in an alternative format.
Dispute resolution
Any dispute arising out of or relating to these Terms or your use of our website shall be resolved through binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
Governing law
These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.
Changes to these terms
We may update these Terms of Service at any time. Changes take effect upon posting to this page. Continued use of our site constitutes acceptance of the updated terms.
Have questions or need more information? We're always here to help. Email us at hello@groundstory.com or contact us here.
